Thank you for choosing crossean.shop. We want you to be satisfied with your purchase. If you are not satisfied with your order, please follow our refund policy:
Refund Request: Please submit a refund request within 30 days of receiving your item. You can contact our customer service team via email at support@crossean.shop to submit your request.
Item Condition: Returned items must be new, unused, and in their original packaging and tags. We cannot accept refunds for items that have been washed, worn, or damaged.
Refund Processing: Once we receive the returned item and confirm it is eligible for a refund, we will process the refund within 7 business days. Refunds will be issued to the original form of payment.
Shipping: Return shipping is the customer’s responsibility, unless there is a quality issue or the wrong item was shipped.
Exceptions: Certain items may not be eligible for a refund. Please read the item description carefully before purchasing.
If you have any questions or require further information, please feel free to contact our customer service team.
Thank you for your understanding and support!
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